Callcenter Industry Information Centre (CIRC)

Our Vision/Mission

Sharing industry information and knowledge

Association Achievements

1) Patented Unique Operations Diagnosis Tool in Korea
2) Operate the largest Callcentre Exhibition and Converence every year 1

About Us

Name of APCCAL Member	Callcenter Industry Information Center, Korea (CIRC)
Address of APCCAL Member	#101, Basic Science Bulding, Chonnam Univ., Gwangju, South Korea 500-757
Membership Profile	1) Contact Centre & practitioners : 500
	2) Callcenter Technologies Vendors : 100
Country of Incorporation	South Korea
Date of Incorporation	1-Mar-03
Name of Head of Member	Ki Ju (KJ) Cheong
Name of Alternate Representative	Jin-Young Park
Member Association Email	Webmaster@callcenter.or.kr
Member Association Contact	+ 82-62-530-0280
Member Association Website	www.callcenter.or.kr

Country Profile

Country	S. Korea
No. of seats in Country	Approx 350,000 seats
Project Growth of Contact Centre	9%
Market Size (in $ term)	US$11.5 billion
Key Attractions / Strength of Country for Contact Centre Industry	1) 300 callcenter technology companies
	2) the excellent operational skills that may be best  in the world
	3) strong training programs of agents
	4) the fastest growth rates of callcenter outsourcing industry
	5) standardized language
Industry Profile (in % terms)	1) Inbound : 70%
	2) Outbound : 20%
	3) Blended : 10%
Primary Location	-
Industry Statistics	1) Avg Service Level Targets : 80%
	2) Avg Call Abandon Rates : 5%
	3) Avg Cust Satisfaction Rate : 90%
	4) Avg Staff Satisfaction Rate : 80%
	5) Avg Staff Turnover (External) : 20%
	6) Avg Unplanned Leave Rate : 5%

Information updated on 27th February 2008