Contact Centre Industry Association (CCIA)

Our Vision/Mission

To promote and give recognition to the Call Center industry in Thailand and those who are employed in Call Centers; to actively promote continuous professional development of contact centre professionals; to provide professional standards and skills recognition, to provide research and benchmarking data and to provide a forum for knowledge sharing and networking across the industry.

Association Achievements

1) 1st National Awards Conducted in 2007

About Us

Name of APCCAL Member	Call Centre Industry Association (CCIA)
Address of APCCAL Member	Unit 901,9th Floor,M Thai Tower, All Seasons Place, 87 Wireless Road, Lumpini, Phatumwan, Bangkok 10330, Thailand
Membership Profile	1) Corporate members : 45
	2) Vendors, Suppliers, Practitioners : 5
Country of Incorporation	Thailand
Date of Incorporation	2004
Name of Head of Member	Mark Manolas
Name of Alternate Representative	Nattchaya Boonmaneeprasert
Member Association Email	Mark@ccia.or.th
Member Association Contact	+ 66-8-1859-5265
Member Association Website	http://www.ccia.or.th

Country Profile

Country	Thailand
No. of seats in Country	Approx 50,000
Project Growth of Contact Centre	50%
Market Size (in $ term)	-
Key Attractions / Strength of Country for Contact Centre Industry	-
Industry Profile (in % terms)	-
	-
	-
Primary Location	Bangkok
Industry Statistics	1) Avg Service Level Targets : N/A
	2) Avg Call Abandon Rates :  N/A
	3) Avg Cust Satisfaction Rate :  N/A
	4) Avg Staff Satisfaction Rate :  N/A
	5) Avg Staff Turnover (External) :  N/A
	6) Avg Unplanned Leave Rate : N/A
	2) Avg Call Abandon Rates :  N/A
	3) Avg Cust Satisfaction Rate :  N/A
	4) Avg Staff Satisfaction Rate :  N/A
	5) Avg Staff Turnover (External) :  N/A
	6) Avg Unplanned Leave Rate : N/A

Information updated on 3rd March 2008