Contact Centre Association of Malaysia (CCAM)

Our Vision/Mission

 

Association Achievements

Has worked in hand with the Government of Malaysia to shape the potential of the Outsourcing/Contact Centre industry in Malaysia and has created new directions for this industry to globalize and to become the next firm economic contributor to this country in the next few years.

About Us

Name of APCCAL Member	Customer Relationship Management and Contact Centre Association of Malaysia (CCAM)
Address of APCCAL Member	Part Level 1 (Ground Floor), Block B, Kompleks Pejabata Damansara, Jalan Dungun, Damansara Heights, 50490 Kuala Lumpur
Membership Profile	1) Associate members : 26
	2) Ordinary members : 71
Country of Incorporation	Malaysia
Date of Incorporation	7th April 1999
Name of Head of Member	Leo Suresh Ariyanayakam
Name of Alternate Representative	Jude Mohan
Member Association Email	ccam_secretariat@ccam.com.my or jude@ccam.com.my
Member Association Contact	+ 603-2092 4618
Member Association Website	www.ccam.com.my

Country Profile

Country	Malaysia
No. of seats in Country	40,000
Project Growth of Contact Centre	25%
Market Size (in $ term)	US$1 billion and growing
Key Attractions / Strength of Country for Contact Centre Industry	-
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Industry Profile (in % terms)	-
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Primary Location	Kuala Lumpur (major outsourcing location) / Penang / Malacca (minor location)
Industry Statistics	1) Avg Service Level Targets : N/A
	2) Avg Call Abandon Rates :  N/A
	3) Avg Cust Satisfaction Rate :  N/A
	4) Avg Staff Satisfaction Rate :  N/A
	5) Avg Staff Turnover (External) :  N/A
	6) Avg Unplanned Leave Rate : N/A

Information updated on 25th March 2008